1. Agreement
These Terms govern access to and use of Kitstak. By signing an order form or by using the service, you agree to these Terms. If you do not agree, do not use the service.
2. Service description
Kitstak is a multi-tenant business operating system for scaling-business 3PL, manufacturing, and co-pack operators. The specific surfaces enabled for your organization are governed by your order form and your tier.
3. Accounts and access
You are responsible for the activity under your accounts and for keeping credentials secure. Multi-factor authentication is available; we strongly recommend enabling it for every staff user.
4. Fees
Fees are stated on your order form and follow the pricing tiers published at kitstak.pro/pricing. Fees are due within thirty days of invoice unless otherwise stated. Late accounts may be suspended after a defined cure period.
5. Implementation
Implementation fees are one-time and non-refundable after kickoff. Implementation scope is defined per tier and per order form.
6. Acceptable use
You may not use the service to:
- Violate applicable law.
- Attempt to access another customer's data.
- Probe, scan, or test the security of the service except under a written agreement.
- Resell or sublicense the service without our written consent.
7. Customer data
You retain all rights to your customer data. We process it under the Privacy Policy and any executed Data Processing Addendum. We do not use customer data to train third-party models without written consent.
8. Confidentiality
Each party will protect the other's confidential information using at least the same care it uses for its own confidential information of similar kind.
9. Service levels
Production service uptime targets and credit terms are defined in the SLA addendum applicable to your tier. Enterprise customers receive a formal SLA. Starter and Professional customers receive best-effort support inside business hours.
10. Term and termination
These Terms run for the term stated in your order form. Either party may terminate for material breach not cured within the contractual cure window. Upon termination, you may export your data for a defined wind-down period.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. Aggregate liability is capped at the fees paid in the twelve months preceding the claim. The specific cap and exceptions are defined in your order form.
12. Governing law
These Terms are governed by the laws of the State of Arkansas, United States, excluding conflict of law rules. Disputes are resolved in the state or federal courts located in Benton County, Arkansas, unless the order form specifies otherwise.
13. Changes
Material changes to these Terms are announced in-app and by email to administrators of paying customers thirty days before they take effect.
Contact
Kitstak Legal
team@kitstak.com
Bentonville, AR